PRIVACY POLICY

1. Introduction

SOE Health Limited (“we”, “us”, “our”) is committed to protecting the privacy of visitors and customers using our website forestairforeverywhere.com.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data under:

UK GDPR
EU GDPR (for EU visitors/customers)
Data Protection Act 2018

By using our website, you agree to the practices described in this policy.

2. Data Controller

SOE Health Limited
Registered in England and Wales (07321543)
Address: 42D Derby Road, Beeston, Nottingham NG9 2TG, UK
Email: info@forestair.life

We are the data controller for all personal data processed through our website.

3. Personal Data We Collect

We may collect and process the following categories of personal information:

3.1 Information you provide directly

Name
Email address
Telephone number
Billing and delivery address
Payment details (processed securely by Stripe / PayPal)
Order details and purchase history
Messages or enquiries you send us
Warranty and serial number information
Account registration data (if applicable)

3.2 Information collected automatically

When you visit our website, Wix may automatically collect:

IP address
Device type and browser information
Approximate geographical location
Pages viewed and actions taken
Time spent on the website
Referral source

This is used only for analytics and website performance.

3.3 Information from third-party services

Zoho CRM (customer records, invoices, warranty registration)
Stripe / PayPal (payment confirmations, fraud prevention)
IONS (email delivery)

We do not receive your full credit card numbers.

4. How We Use Your Personal Data

We process your data only when there is a legal basis under UK/EU GDPR.

4.1 To fulfil a contract with you

Process and deliver your orders
Provide invoices and payment confirmations
Manage returns, warranties, and customer support
Maintain product authenticity and serial numbers

4.2 Legitimate interests

Improve website functionality
Prevent fraud
Maintain internal records
Respond to customer enquiries
CRM and operational administration

4.3 With your consent

Email newsletters
Promotions or updates via email
Cookies requiring consent

You can withdraw consent at any time.

4.4 Legal obligations

Tax and accounting records
Responding to lawful requests by authorities

5. Sharing Your Personal Data

We only share data with trusted third parties essential for our operations:

5.1 Service providers

Stripe / PayPal – secure payment processing
Wix – hosting and website infrastructure
IONS – email communication
Zoho CRM – customer management, invoices, warranties
Shipping companies – for delivery of your orders

5.2 Legal compliance

We may disclose data if required by law or to protect our legal rights.

We never sell your data or share it with third parties for their own marketing.

6. International Transfers

Because we operate internationally and use platforms such as Wix, Stripe, PayPal and Zoho, your data may be transferred outside the UK/EU.

We ensure protection through:

UK adequacy decisions (where applicable)
Standard Contractual Clauses (SCCs)
Data processing agreements with all providers

These ensure GDPR-compliant safeguards.

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

Orders, invoices, warranties: 6–10 years (legal requirement)
Customer accounts: until deleted
Marketing data: until you unsubscribe
Messages and enquiries: up to 3 years

You may request deletion at any time (unless a legal obligation applies).

8. Security Measures

We take appropriate technical and organisational measures:

Encrypted servers
Secure payment processing via Stripe/PayPal
SSL website encryption
Access controls and password protection
Regular system monitoring

No system is 100% secure, but we follow best practices.

9. Your Data Protection Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
Lodge a complaint:

UK ICO (Information Commissioner’s Office)
www.ico.org.uk

EU residents may contact their national data protection authority.

10. Cookies

We use essential and functional cookies via Wix.
A cookie banner allows you to control which cookies you accept.

You can change cookie settings in your browser at any time.

No third-party advertising or tracking cookies are used.

11. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this policy occasionally.
The revised version will always be posted on this page.

13. Contact

For privacy-related requests:

SOE Health Limited
42D Derby Road
Beeston, Nottingham NG9 2TG
United Kingdom
Email: info@forestair.life